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Everything you need to know about our apartments

Everything you need to know about our apartments

In this list of frequently asked questions you can find information about how to get there, details or operation of the Sabinas Apartments.

Check-in and Check-out Sabinas Apartments in the center of Saragossa

Where is check-in and key collection?

Check-in and key collection takes place at the Hotel Sauce located on Calle Espoz y Mina, 33, a few meters from your accommodation.

Is it necessary to communicate my arrival time?

It is very important that you inform us of this detail so that we can be prepared to receive you and have your accommodation ready.

From what time and until what time is it possible to check-in?

Check-in time is from 2:00 p.m. onwards.
In the event that you would arrive later than 8:00 p.m., you must notify us in advance.

Is it mandatory to identify all the people staying?

All hosted clients must present a valid document at check-in.

Can check-in be done at different times?

It can be done as long as you notify us before arrival and before entering the apartment each person staying must check in.

Where and when is payment for the stay made?

Payment of the total amount of your stay is made in advance in cash or by credit card on the same day of arrival at the reception of the Hotel Sauce located at Calle Espoz y Mina, 33.
If you were to arrive before 2:00 p.m., if you let us know in advance, we will try to accommodate you as soon as possible in your room or apartment.

Where are the keys deposited upon departure?

The keys are deposited on the day of departure of your stay at the reception of the Hotel Sauce located at Calle Espoz y Mina, 33.

Is there an additional cost for arriving during the early morning?

No. But it is necessary that you notify us in advance indicating that you will arrive at dawn.

The reception at the Sauce hotel is open 24 hours a day, so you will always be attended to upon arrival and we will do everything in our power to make things easier for you.

Is it possible to make a late check-out for a supplement?

Yes.
It is possible to make a Late check-out until 4:00 p.m. for an additional cost,
or until 6:00 p.m. for an additional cost.
If you are interested, it is necessary to consult us in advance at the time of making your reservation, since this type of service is subject to our availability, with more possibilities to reserve on Sundays than the rest of the days of the week.

Sabinas Apartments parking in the center of Saragossa

Do you have a parking service? What’s the price?

Yes, we have a private parking service in an annex building, located in front of the Sauce hotel (reception and check-in location).
The price is €16/day (VAT included).
We also have an agreement with the City Council’s public parking lot, close to the Basilica del Pilar, where we also have parking spaces.

What should I do to park my car in the parking lot?

When you arrive at the Hotel Sauce to check-in, our reception team will give you the appropriate instructions to access the parking lot and assign you a space according to the characteristics of your vehicle.
Upon arrival you can leave your car for a few minutes in the ford or space reserved for our clients located at the door of the Sauce Hotel while we serve you at reception.

What do I do if the Hotel Sauce ford is busy when I arrive?

Stop the car, let us know at reception and we will accompany you directly to the parking lot to avoid having to make another turn.

What are the parking hours?

Nos clients pourront disposer de leur place de parking jusqu’à 18h00 le jour du départ.

Si vous le souhaitez, vous pouvez également stocker vos bagages à l’Hôtel Sauce jusqu’à votre départ.

Is parking service available for large vehicles?

Yes, we have some large spaces in our private parking and in the City Hall parking lot.

What is the maximum possible height of the car with a roof rack or van so that it can access the parking lot?

The maximum height is 2 meters.
In these cases, it is necessary to notify us in advance at the time of making your reservation, informing us about the characteristics of your vehicle, so that we can better serve you from reception at the time of your reservation. arrival.

Do you have a parking assistance service?

If you want us to park your car in the garage, please let us know in advance so we can be prepared and be able to help you.

Do you offer special parking prices for motorcycles?
Yes, we do offer parking places for motorcycles in the Hotel Sauce closed carpark. The price for occupying a car parking place is 16 euros/ day (VAT included). A maximum of two motorcycles are allowed to park in that same space. All parking places are designed for cars and there are no specific spaces for motorcycles. For this reason, you will always have to pay for a car parking place. For example: 1. If you travel by motorcycle alone, the price for the parking place will be 16 euros/ day (VAT included) 2. If two motorcycles travel together, you can share the same parking place for the total cost of 16 euros/ day (VAT included). 3. If three motorcycles travel together, you will need to book two parking places, making a total cost of 32 euros/ day (VAT included). 4. If four motorcycles travel together, you will need to book two parking places, making a total cost of 32 euros/ day (VAT included). And so on.

Cleaning Sabinas Apartments in the center of Saragossa

Avez-vous un service de nettoyage ?

The Apartments have entry and exit cleaning included.
Daily cleaning is optional with an extra charge.
In reservations for long stays the client is informed of the cleaning regime.

Petits déjeuners

Do you offer breakfast service?

Yes, breakfast service is offered in the Hotel Sauce cafeteria.
We have different options and menus so you can choose the breakfast that you like the most.
We also have a Take way service to take to the apartment.

Is breakfast included in the price of the apartment?

It depends on the reservation you have made: with or without breakfast included.

What can I have for breakfast?

We have different menus served with Specialty Coffee or organic Clipper infusions; the best variety of juices, freshly baked pastries, toast with jam made at the hotel, homemade cakes, mixed sandwich, cold meats, eggs to taste, toast with tomato… And our star product, the famous potato omelette from El Sauce.

Do you have gluten-free breakfast suitable for celiacs?
Yes, we do. We offer a wide variety of gluten-free breakfasts suitable for celiacs: Sweet, Salty, Original, Healthy or Pastry. Toasts of the best gluten-free bread with our award-winning jams at the World Marmalade Awards. At the same time, toasts with tomato and extra virgin olive oil, with or without ham, the original vegan hummus toast, or our varied offer of sandwiches, fruit smoothies, Açaí bowls, and of course, our gluten-free cakes made with delicious recipes. We serve our breakfasts with our best Specialty Coffee. All our gluten-free products are safe and suitable for celiacs.
What are the breakfast times?
Monday to Friday, from 7 a.m. until 11 a.m. Saturdays and Sundays, from 8 a.m. until 11 a.m. However, the Hotel Sauce cafeteria is open 24 hours a day so you can always have something to eat outside of breakfast hours.
What is the breakfast timetable at Hotel Sauce cafeteria?
Monday to Friday, from 7 a.m. until 11 a.m. Saturdays and Sundays, from 8 a.m. until 11 a.m. However, the Hotel Sauce cafeteria is open 24 hours a day so you can always have something to eat outside of breakfast hours.

Bookings Sabinas Apartments in the center of Saragossa

How can I book a room or apartment?

You can make your reservation online through our website quickly and safely, directly by phone or if you prefer by writing to us at sabinas@sabinas.es
See the offers section to obtain discount codes for booking directly without intermediaries.

When will I receive confirmation of my reservation?

In the case of a reservation made online, the confirmation will be sent to the email address that you have provided us online automatically and immediately.

If you have made your reservation through sabinas@sabinas.es or directly by telephone, you must previously request confirmation of your reservation from us, which we will send in writing as soon as possible to your email address.

How can I cancel or modify my reservation?

If you have made your reservation online through our website or another reservation center, the modification or cancellation must also be made online.

If you have made your reservation by phone or email, you must modify or cancel your reservation directly with us.

Do I have to pay any costs to cancel or modify my reservation?

Modifying or canceling a reservation with 24 hours notice does not incur any cost if the reservation has been made under “Free cancellation”

If the modification or cancellation time is less than 24 hours, you must pay the amount of the first night.

“Non-refundable” reservations: these types of reservations do not allow cancellation and are charged to the client’s card in advance.

What do you need my credit card for?

As a guarantee of your reservation if the type of reservation is “free cancellation”.

To charge you the full amount of your stay in advance before your arrival if the reservation type is “non-refundable.”

What credit cards do you accept?

VISA, American Express and Mastercard.

In reservations for families, do children pay anything?

We offer free crib service.

Those children who share a bed with their parents do not pay an additional price.

Children who use an extra bed must always pay an additional supplement that varies depending on the date of the reserved stay.

Are pets allowed in the apartments?

We are very sorry. Pets are not allowed in our rooms and apartments.

Is it possible to pay for the stay of a guest I want to invite?

Yes. Contact us and we will tell you how to make payment in advance before your guest arrives at the Sauce hotel to check-in.

Do you offer discounts for groups?

Yes. Do not hesitate to contact us for more information.

You can directly send an e-mail to reservas@hotelsauce.com for the attention of Javier.

Do you have offers for wedding reservations?

Yes. Do not hesitate to contact us for more information.

You can directly send an e-mail to sabinas@sabinas.es

Do you have special offers for long stay reservations?

Yes. Do not hesitate to contact us for more information.

You can directly send an e-mail to reservas@hotelsauce.com for the attention of Javier.

Customer Service

Do you have 24-hour customer service?

Yes, our reception at the Sauce hotel is open 24 hours a day.

What do I do if I need help during my stay?

Any type of information you need, help or incident that arises during your stay, we try to resolve it as soon as possible after notifying you at the Sauce hotel reception.

You can contact us by phone by dialing 9 on your apartment phone.

You can also contact our WhatsApp service at: +34 689 74 27 56

Do you have room service?

No, we do not offer room service.

Do you have a night porter service?

No, but if there is any incident, our night receptionist at the Sauce hotel can assist you in any circumstance.

Languages

What languages do they speak at reception?

We can assist you in Spanish, English, French or Italian.

Policies

What is the cancellation policy?

Cancellation is free if made at least 48 hours before the day of arrival.

If the cancellation is made with less time, you would have to pay us the full amount of the first night.

For “non-refundable” reservations, in the event of cancellation, the amount of the reserved stay will not be refunded.

What happens if I break something?

The hotel reserves the right to charge the amount corresponding to its value in the event of a damage to the room or apartment.

Do I have to pay a deposit upon arrival?

At the time of registration, the client must pay the deposit amount of €150 at the Hotel Sauce reception.
This amount will be returned on the day of departure once the apartment/room has been inspected and checked. that it is in perfect condition. The amount of the deposit will be refunded in the same way (cash/card) in which the charge was made.

How to get to Apartamentos Sabinas in the center of Zaragoza

How can I arrive there from Zaragoza airport?

By Taxi
The simplest and most direct way is by taxi. The approximate duration of the journey is 25-30 minutes.

By Bus
Another option to get to the city center is by bus. The trip takes about 45 minutes. The bus frequency is every half hour from Monday to Saturday and every hour on Sundays.

The closest stop to the Sauce hotel is Paseo Maria Agustín, No. 7 (it is the last stop on the bus route).
From there, they must continue on foot and go to Paseo Independencia – the main avenue of the city -, and continue to Plaza de España, continue along Calle Don Jaime, and almost at the end of this street they will reach the intersection with Calle Espoz y Mina, where the Sauce hotel is located where you can check-in for the Apartments.

The total duration of the journey is about 45 minutes by bus and 15 minutes walking.

How can I arrive there from the Zaragoza Delicias Central Train and Bus Station?

By City Bus
Arriving at the station, we will take line 34 of the Tuzsa city bus. (You will find a stop at “Arrivals” at the Train Station and another at the Bus Station). You can purchase the ticket on the bus itself.

They must get off at the last stop on Calle Conde de Aranda. Once you have gotten off the bus, you must continue straight in the direction of Calle del Coso, once on Calle del Coso, you will take the first street on the right, Calle Alfonso I, it is a main pedestrian street where you will find the Basilica in front of you of the Pillar.

They will continue straight ahead towards the Basilica and take the penultimate street on the right, Calle Espoz y Mina. At the end of that street, at number 33, you will find our Hotel Sauce where you will check-in for the Apartments.

By Taxi
If you prefer to take a taxi as a means of transportation to get to our hotel, you can take one outside the station. The approximate duration of the journey is 10 minutes.

How can I arrive there from Goya train station?

By tram

If you choose this means of transport, you will find a stop a few meters from the station, on Gran Vía. There you must take the tram towards Plaza España and get off at this stop.

The rest of the journey must be done on foot, continuing along Calle Don Jaime. Almost at the end of this street, you will find the Sauce hotel, turning left onto Espoz y Mina street, 33 (check-in point and collection of keys to your accommodation), on the corner with Don Jaime street.

The tram ride is about 5-10 minutes and 5-10 minutes walking. The tram runs with a frequency of about 5-7 minutes.

How can I arrive if I travel by car?

Zaragoza cuenta con conexiones por autopista con Barcelona, Bilbao, Pamplona y San Sebastián, y por autovía con Madrid, Valencia, Huesca y Teruel.

Una vez en las cercanías de la ciudad, encontramos dos cinturones, el Z-40, autovía de circunvalación, y la Z-30, que permite un mejor acceso a los diferentes barrios.

El trayecto más sencillo es coger la Avenida Pirineos, saliendo por el puente de Santiago. La salida viene indicada como “Zaragoza centro- el Pilar”.

Nada más cruzar el puente de Santiago sobre el Ebro, gire a mano izquierda siguiendo la ribera, por el paseo Echegaray y Caballero. Continúe todo recto hasta pasar por detrás de la Basílica de Nuestra Señora del Pilar, girando por la calle San Vicente de Paúl, que es la segunda a la derecha. Remontando esta calle tome el quinto desvío a la derecha, calle Mayor. Continúe recto hasta el hotel Sauce, ubicado en la calle Espoz y Mina, 33 ( continuación de calle Mayor), en la acera de la derecha.

Hotel Sauce, (punto de check-in, parking y recogida de llaves de su alojamiento).

Building Accessibility

Are the buildings accessible?

Sabinas El Pilar is a fully accessible building since it does not have any obstacles or steps at the entrance door or inside. Accessible for wheelchair users and people with reduced mobility. It has an elevator.

Sabinas Don Jaime has a step at the entrance door and five more steps inside the portal. It has an elevator.

Do you have an elevator to all floors of the building?

Yeah. All apartments have an elevator to access all floors.

Is the elevator wheelchair accessible?

Sabinas El Pilar has a wheelchair-accessible elevator.

Sabinas Don Jaime does not have an elevator accessible for wheelchairs.

Laundry

Do you offer laundry service?

Yes, we have laundry service in the Hotel Sauce.
The price varies depending on the garments deposited.
The delivery time for the garments is one day.
The laundry service will deliver the clothes the morning after the collection day.
They also have 2 self-service laundries 5 minutes walk from Hotel Sauce.

More information

Do you offer free cot service?

Yes, we do offer free cot service under request when making your reservation.
We also offer a free baby bathtub service under request.

Do you have an adapter to the Spanish plug?

Yes, we can offer you a plug adapter for the Spanish type of plug. You can request it at Hotel Sauce reception desk.

Do you provide feather-free pillows and quilts for guests with allergies?

Yes, we do. Always under request when making your reservation.

Do the rooms and apartments have free Wi-Fi service?

Yes. All Sabinas apartments and rooms have free Wi-Fi.

Establishments

What are the nearest supermarkets?

Mercadona located on Calle San Vicente de Paúl nº 42-44.

Dia Supermarket located on Calle San Jorge, nº 3 (next to Calle Don Jaime).

Central Market. Located in Plaza Lanuza s/n (next to the Roman Walls).

What are the closest pharmacies?

Carmen Plaza Tolón Pharmacy located at Calle Don Jaime, nº 23.

Feliú Valiente Pharmacy located at Calle Don Jaime, nº 37.

For more information about on-call pharmacies, do not hesitate to contact us at the Sauce hotel reception.

And the nearest Post Office?

The Main Office is located at Paseo Independencia, 33.

There is also another office in the basement 1 of “El Corte Inglés” on Paseo Sagasta.
If you want to put a letter or postcard in a mailbox, you can give it to us at the reception of the Sauce hotel and we will take care of it.

Nearest Tourist Office?

You can find a Tourist Office located in a black glass building in Plaza del Pilar itself.

Another Tourist Office is located in the Torreón de la Zuda (next to the Roman Walls), also close to Plaza del Pilar.

At Hotel Sauce we also have plans of the city and we can advise you when making your tourist visit.

Means of Transport

What stops are close to the hotel?

To rent a taxi you can go to any point on Don Jaime Street where free taxis circulate continuously.

The closest tram stops are “Plaza España” and “Murallas Romanas”.

As for bus stops, there are a large number of them, so we provide you with a link to the Zaragoza Urban Bus network. Web: www.urbanosdezaragoza.es

Where can I buy a tram and bus ticket?

A ticket can be purchased on the bus itself and, in the case of the tram, at each of the machines at the stops.

For more information, do not hesitate to contact us at the Sauce Hotel reception.

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